Last updated: October 15, 2026
Live plants
Because live plants are perishable, we do not accept change-of-mind returns or exchanges for them. This does not apply to items that arrive damaged, dead, incorrect, or materially different from their description, or limit any mandatory consumer right.
Arrival issues
Open the package promptly and contact pazsales@plantszen.com with your order number and clear photos of the plant, packaging, and shipping label. Please report visible arrival issues within 48 hours when reasonably possible so that we can assess the condition and help quickly. This requested reporting period is not a waiver of rights provided by law. Do not discard the item or packaging until we give you instructions, unless keeping it would be unsafe.
For a verified problem attributable to the product or fulfillment, we will provide an appropriate replacement or refund, including applicable original shipping charges where required. We will not require you to pay return shipping for an incorrect or defective item. Do not mail live plants back without instructions, because agricultural restrictions may apply.
Nonliving accessories
You may request a change-of-mind return within 14 days of delivery for unused, undamaged nonliving accessories in their original packaging, with proof of purchase. Contact us before sending a return so that we can provide the correct address and instructions. Return postage is your responsibility for a change-of-mind return; any nonrefundable original delivery charge will be explained before approval and will not affect rights concerning a defective or incorrect order. We do not charge a restocking fee. We do not require store credit in place of an approved monetary refund.
Cancellations and refunds
Contact us as soon as possible to cancel. If an order has not entered preparation or dispatch, we will try to stop it. Cancellation requests after dispatch may need to follow the applicable return process. We will refund any goods we cannot supply. Approved ordinary return refunds are initiated to the original payment method within five business days after approval and any required return inspection; your bank may take additional time. Refunds for delayed or unshipped orders will follow any shorter period required by law.
Rights and marketplace purchases
This policy does not exclude statutory warranties or remedies. Orders bought through Etsy, Walmart, or another marketplace must be handled through that order's applicable marketplace process.
Return address
PAZ Connections LLC
California, US
Contact us before mailing a return so we can confirm instructions and any agricultural restrictions.