Last updated: October 16, 2026
Where we ship
We ship only within the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations. Particular plants or destinations may be restricted by agricultural rules; we will not ship an item where it is prohibited.
Processing and delivery
Orders are prepared for shipment within 1–2 business days after payment and address verification. Business days exclude weekends and public holidays. Processing time is separate from carrier transit time. The service and delivery estimate available for your order are shown before purchase. Orders received over a weekend are normally dispatched beginning Monday, excluding holidays.
Shipping charges
Standard shipping is $6.00 USD for orders under $35.00 and free for orders of $35.00 or more. Eligibility is based on the merchandise subtotal after discounts and before taxes and shipping. Express shipping is available for $15.00 USD and is not included in the free-standard-shipping offer. Shipping is limited to the contiguous 48 United States and Washington, DC; no code is required. Available methods and charges are displayed at checkout. Mandatory handling or packing charges are included in the advertised product price rather than added as a surprise fee. Any optional weather-protection product must be clearly described and selected by you; if required for an item, its cost must be included in the advertised price.
Delays and unavailable items
If we cannot ship within the promised time, we will notify you and obtain any consent needed for a revised shipment date or provide a prompt refund for unshipped merchandise as required by law. When no shipment time has been stated, the federal 30-day shipping framework applies. We will not use weather, stock shortages, or quarantine restrictions to keep payment indefinitely.
Delivery assistance
Provide a complete, accurate delivery address and contact us promptly about an error; changes cannot always be made after dispatch. Open live-plant packages promptly. If an order is lost, arrives damaged, or contains the wrong item, email your order number and relevant photographs to pazsales@plantszen.com. We will investigate with you and the carrier. Your legal rights are not limited by the carrier's tracking status.
Contact
PAZ Connections LLC
California, US
Email: pazsales@plantszen.com.